All units are expected to have checked in since the daylight savings time adjustment.
Posted Nov 03, 2025 - 09:08 PST
Monitoring
We’re aware that some devices are currently experiencing a temporary communication outage following the recent Daylight Savings Time change. During this period, alarm notifications and data updates may be briefly interrupted.
What You Can Do
Immediate Fix: Power cycling your RTU will restore communication right away.
Automatic Recovery: If no action is taken, affected devices will automatically reconnect within about 25 hours as part of their normal daily sync.
How to Check if Your Device Is Affected
If your RTU shows a Watchdog Alarm, it is affected.
If your RTU’s last communication time is after 10:30 UTC, it is operating normally.
If you’re unsure, try polling the unit or wait until the next scheduled update to confirm.
We’re Here to Help
Our team is monitoring the situation and will continue to ensure all devices return to normal operation as quickly as possible. If you need assistance, please contact RACO Support for help with identifying or restoring affected units.
Posted Nov 02, 2025 - 01:35 PST
This incident affected: Wireless Communication Services (AlarmAgent LTE Cellular Data Health, RTU Firmware v5+ Data Processing).