Identified - We have identified the cause of the delayed and repeated phone call notifications reported earlier today.
Our outbound notification provider queued a backlog of scheduled calls and did not begin delivering most of them for over an hour. When the backlog was eventually delivered, it went out all at once, well after the original alarm conditions had already been acknowledged. This is why some customers received no call in a timely manner, while others received a burst of calls restating an alarm that had already been resolved.
Email and text message notifications were not affected.
We have opened a ticket directly with our notification provider and are working with them to resolve the underlying delay. We will post another update once we have confirmation of a fix or further information.
Oct 05, 2026 - 15:35 PDT
Our outbound notification provider queued a backlog of scheduled calls and did not begin delivering most of them for over an hour. When the backlog was eventually delivered, it went out all at once, well after the original alarm conditions had already been acknowledged. This is why some customers received no call in a timely manner, while others received a burst of calls restating an alarm that had already been resolved.
Email and text message notifications were not affected.
We have opened a ticket directly with our notification provider and are working with them to resolve the underlying delay. We will post another update once we have confirmation of a fix or further information.
Oct 05, 2026 - 15:35 PDT
Investigating - We are investigating reports of issues with outbound phone call notifications from AlarmAgent. Affected customers may experience one or more of the following:
Phone calls for alarm conditions not being received
Repeated calls stating that alarms have already been acknowledged, even after acknowledgment
An unusually high number of calls received in a short period
Email and text message notifications are not affected at this time.
We are actively investigating the cause and will post an update as soon as we have more information.
Oct 05, 2026 - 12:32 PDT
Phone calls for alarm conditions not being received
Repeated calls stating that alarms have already been acknowledged, even after acknowledgment
An unusually high number of calls received in a short period
Email and text message notifications are not affected at this time.
We are actively investigating the cause and will post an update as soon as we have more information.
Oct 05, 2026 - 12:32 PDT
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