All Systems Operational

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Welcome to the AlarmAgent.com home for real-time information on system performance. This page is dedicated to providing you 24 x 7 x 365 details of the AlarmAgent.com Systems Health. For updates, please subscribe to receive email and / or SMS notifications

Uptime over the past 90 days. View historical uptime.
Wireless Communication Services Operational
90 days ago
99.62 % uptime
Today
AlarmAgent LTE Cellular Data Health Operational
90 days ago
99.62 % uptime
Today
RTU Firmware v5+ Data Processing Operational
90 days ago
99.62 % uptime
Today
Alarm Notification Services Operational
90 days ago
99.62 % uptime
Today
AlarmAgent Email Health Operational
90 days ago
99.62 % uptime
Today
AlarmAgent SMS Health Operational
90 days ago
99.62 % uptime
Today
AlarmAgent Voice System Health Operational
90 days ago
99.62 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
AlarmAgent Server Health Operational
90 days ago
100.0 % uptime
Today
AlarmAgent Web Site Health Operational
90 days ago
100.0 % uptime
Today
AlarmAgent Reports Operational
90 days ago
100.0 % uptime
Today
AlarmAgent.Info Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 3, 2026

No incidents reported today.

Mar 2, 2026
Communication Issues
Resolved - This incident has been resolved. If you continue to experience any issues, please contact support@racoman.com for further assistance.
Mar 2, 15:49 PST
Update - We are continuing to monitor for any further issues.
Mar 2, 15:20 PST
Update - We are continuing to monitor for any further issues.
Mar 2, 15:19 PST
Update - We are continuing to monitor for any further issues.
Mar 2, 11:01 PST
Update - Outage Update:

We believe the recent device outages were related to maintenance activities conducted by our service provider. If this assessment is correct, service should fully stabilize by tomorrow, as any units impacted today are expected to complete their automatic reset cycle and reconnect.

We are currently scheduling a debrief call with our service provider to review the incident in detail and determine the root cause.

We will continue monitoring and provide updates as more information becomes available.
Mar 2, 10:58 PST
Monitoring - We have identified the issue as routing changes that occurred during our service provider’s scheduled maintenance window. They are actively working to correct the routing configuration and restore normal traffic flow.

Most units have now successfully checked in. A small number of units remain offline; however, these devices are designed to automatically reset if no communication is established within 25 hours, which should allow them to reconnect once routing is fully restored.

We will continue to monitor the situation and provide further updates as needed.
Mar 1, 19:36 PST
Investigating - We have begun receiving reports from customers regarding communication interruptions, and at this time a portion of units are not checking in as expected.

Our engineering team has thoroughly reviewed our systems and confirmed they are operating normally. Based on our investigation to this point, we believe the issue may be related to a routing problem involving our VPN. We are continuing to investigate and will provide updates as more information becomes available.
Mar 1, 12:58 PST
Mar 1, 2026
Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

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