Resolved -
This incident has been resolved.
Jun 23, 06:40 PDT
Update -
We are pleased to report that connectivity services have been fully restored and are operating normally. We will continue to monitor system health to confirm stability.
We apologize for the disruption this caused and thank you for your patience throughout this incident.
Jun 23, 06:39 PDT
Update -
The controlled restart of the core routing component was completed at 11:25 UTC and has partially restored service. Our provider's team continues to work through remaining issues, and gradual recovery is being observed across the network.
We will post another update as soon as there is further progress to report.
Current Status: Partially Restored / Monitoring
Jun 23, 06:14 PDT
Update -
Our provider's engineering team has made progress over the past several hours and core network routing has been restored. However, intermittent packet drops were observed as traffic levels increased, and further analysis determined that a controlled restart of a core routing component is necessary to fully resolve the issue.
That restart process is now underway. We will post an update as soon as it is complete and service stability is confirmed.
No estimated time to resolution is available at this time.
Jun 23, 04:29 PDT
Monitoring -
A fix has been implemented by our provider and we are seeing stable traffic coming from our impacted RTUs. We continue to monitor the situation until we are confident that the issue has been fully resolved. Assuming that we continue to see steady traffic we will move this issue to resolved within the next 24 hours. A full report from our provider is likely to take additional time but we will share that once we receive it.
Jun 22, 22:37 PDT
Update -
Service Disruption Update
June 23, 2026 | 02:26 UTC
Our provider's engineering team continues to investigate the root cause of the connectivity issue affecting US network infrastructure. They are actively evaluating network-level workarounds to help reduce impact while a permanent fix is developed. No estimated time to resolution is available at this time.
We will continue to post updates as new information becomes available.
Current Status: Investigating
Last updated: June 23, 2026 at 02:26 UTC
Jun 22, 19:53 PDT
Update -
Our provider's engineering team continues to work alongside hardware vendors and on-site data center technicians to resolve the physical connectivity issue affecting US core network infrastructure. Senior escalation resources remain engaged. No estimated time to resolution is available at this time.
Jun 22, 15:25 PDT
Update -
Our provider's engineering team, including senior escalation resources, remains actively engaged on this issue. Investigation has identified a physical connectivity problem within core US network infrastructure. Work is ongoing with hardware and data center teams to isolate and resolve the fault. No estimated time to resolution is available at this time.
We will continue to post updates here as new information becomes available.
Jun 22, 12:33 PDT
Identified -
Our provider's engineering team continues to investigate the connectivity issue affecting cellular data services. Additional escalation steps have been taken. No estimated time to resolution is available at this time.
The scope of impact has expanded slightly since our initial notice. SMS delivery is now also reporting degraded performance in addition to cellular data, across US and global networks.
We will continue to post updates here as new information becomes available.
Jun 22, 10:14 PDT
Investigating -
We are currently experiencing a service disruption affecting cellular data connectivity for devices on our network. This is the result of an ongoing issue with our upstream connectivity provider, which is actively working to restore service. VPN tunnels and AlarmAgent data ingestion are impacted.
Affected services include cellular data transmission for devices on LTE and Fusion networks.
We have an open support case with our provider and will post updates here as new information becomes available. We apologize for the inconvenience and will continue to provide updates as the situation develops.
Jun 22, 08:39 PDT
