Units are failing to connect to the AlarmAgent server

Incident Report for RACO Mfg and Eng Co

Resolved

This incident has been resolved.

Posted Jun 08, 2022 - 17:28 PDT

Update

The situation appears to be resolving. We will update this incident once everything is 100% back to normal.

Posted Jun 08, 2022 - 15:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2022 - 12:19 PDT

Identified

We have identified a couple of issues and are working toward a resolution.

Posted Jun 08, 2022 - 11:17 PDT

Investigating

We are currently investigating this issue.

Posted Jun 08, 2022 - 08:08 PDT

This incident affected: Web Services (AlarmAgent Server Health, AlarmAgent Web Site Health) and Wireless Communication Services (AlarmAgent LTE Cellular Data Health, RTU Firmware v5+ Data Processing).