AlarmAgent Voice Phone Call Provider Impairment

Incident Report for RACO Mfg and Eng Co

Resolved

This incident has been resolved with our Phone Calling Provider. We apologize for the inconvenience. Thank you

Posted May 21, 2021 - 10:30 PDT

Update

We are continuing to investigate the issue. Please make sure you are using either SMS and/or email for alarm notification during this time. We apologize for the inconvenience. Thank you

Posted May 21, 2021 - 09:12 PDT

Investigating

AlarmAgent's Voice Phone Calling Provider is experiencing degradation of service for outbound calling of voice alarms and voice phone calls in to the toll free number. Active and new Voice Phone Call Alarms during this notification will not be completed. Please make sure you are using either SMS and/or email for alarm notification during this time.

Posted May 21, 2021 - 08:21 PDT

This incident affected: Alarm Notification Services (AlarmAgent Voice System Health).